How HDPT reclaimed 5 hours a day by partnering with Pocket for insurance verification

A New York practice handling verification the hard way

Before Pocket, the HDPT team handled verification through a combination of online insurance portals and direct calls to payors — a process that consumed 5 hours per day on average. As patient volume grew, the burden became difficult to sustain.

Portal-based verification left gaps that still required manual follow-up

Online portals often returned incomplete information. HDPT's standard was a live representative call for every patient — thorough, but difficult to scale. They prioritized thoroughness and turnaround time.

"Thoroughness was most important. Turnaround time and cost were factors too."

Pocket took over verification end-to-end, matching HDPT's standards

Pocket's workflow includes phone verification for every case where electronic results are incomplete — the same standard HDPT always held for itself. Pocket keeps adding capabilities as HDPT's needs evolve, with proactive communication and fast issue resolution.

HDPT has reclaimed four to five hours per day previously spent on phone calls to insurance companies, portal lookups, and data entry. That time is now available for higher-value patient-facing work.

HDPT sees the Pocket relationship expanding further, with automated call answering among upcoming priorities.