PocketBook a Demo →
← Case studies
3DPTDallas, TX

How 3DPT Physical Therapy saved 35+ hours monthly on insurance verification

3D Physical Therapy is an outpatient clinic with two locations in Dallas, Texas. Manual insurance verifications were creating heavy workloads for the front desk and causing frequent turnover. With Pocket, they reclaimed 35+ hours per month.

35+

Hours saved monthly

70

Verifications / month

2

Locations covered

The challenge

Heavy front-office workload was driving frequent staff turnover

The owner of 3DPT wanted to keep his front desk staff customer-facing and focused on lead generation. But with 13 PTs across two Dallas locations, the volume of insurance verifications, scheduling, and payment processing had become unsustainable.

"The front desk team was constantly stretched thin. Between insurance verifications, scheduling, and handling payments, it was too much — and we kept losing good people because of it."

— Grady Callaway, Owner of 3DPT
The solution

3DPT signed on for 70 insurance verifications per month

By adopting Pocket's eligibility verification, 3DPT eliminated time-consuming manual verification calls and gave their front desk real-time eligibility data before every appointment. Onboarding was completed in April, and Pocket has been seamlessly handling their verifications ever since.

What they got
  • ✓70 insurance verifications handled per month
  • ✓Front desk team refocused on patient care & lead generation
  • ✓Real-time eligibility data before every appointment

"Pocket is really fast and really helpful with our verifications. Pocket legitimately saved us a lot of time on the phone."

Emma · Office Manager, 3DPT Physical Therapy
More stories
Elliott PT

How Elliott PT scaled to 13,000 monthly visits without adding administrative staff

HDPT

How HDPT reclaimed 5 hours a day by partnering with Pocket for insurance verification

Ready to give your team breathing room?

See how Pocket can transform your front office in under 30 minutes.

Book a Demo →